WhatsApp & Instagram Booking

Your customers want to message you.
So let Donna book them.

Donna lives inside your WhatsApp and Instagram DMs. She answers in seconds, books the slot into your calendar, and hands the hard ones to your team. The chat does the selling. You just show up to the meeting.

Book a strategy call See how it works
WhatsApp Instagram DM Messenger Web chat SMS One agent. One inbox.
98%
WhatsApp messages get opened
24/7
Replies, even at 2am
14 days
From kickoff to live
Inside the inbox

Watch Donna close the loop.

app.voxdonna.com / inbox
⌘K
Inbox6 active
Lead · redacted
Perfect, book it
Lead · redacted
Payment received
Lead · redacted
Sent their photos
Lead · redacted
Asked about timings
Lead · redacted
Rescheduled to Tue
Livenow
  • Voice note received
  • Deposit paid
  • Booked Tue 11am
  • Photos uploaded
Lead Redacted
Donna handling · consultation
Hand off
DEC 27
Added to campaign
Hi
Do you do skin consultations?
Hi. You're in the right place.
I'm Donna, the clinic's booking assistant.
We have consultation slots this week. Mornings or evenings work better for you?
Friday morning if possible
And I want to ask about pricing
Friday 10am is open. I'll hold it for you.
Pricing depends on the consult. Dr. Mehta covers it on the call, and the first visit is free.
Perfect, book it
Done. Friday 10am, confirmation is on its way to your WhatsApp.
Lead
Lead Redacted
+91 ·· ··· ·· IN
StatusBooked · Fri 10am
CaseSkin consultation
ChannelWhatsApp
Time to book4 min
Human input0 messages
Donna insight

Lead asked for a slot and pricing in the same breath. Donna held Friday 10am, answered pricing without quoting a figure, and booked the consultation. Zero human input.

The problem

Your leads are dying in your DMs.

Someone messages your WhatsApp at 11pm asking if you have a slot Friday. You see it at noon the next day. They already booked with the business that answered first.

Every unanswered message is a customer who was ready. The interest was there. The reply was not. That gap is where your revenue leaks, one DM at a time.

The difference

A chatbot answers. Donna books.

A chatbot is a cost. It deflects questions and stops at the FAQ. Donna is a booking agent. She reads what the customer wants, checks your calendar, confirms the slot, and closes the loop inside the same chat.

WhatsApp Donna Regular chatbots
Closes the booking in chat
Handles objections and questions
Books appointments inside the conversation
Understands images, voice notes, and video
Remembers the whole conversationPartial
Gets smarter every week
Built for high-ticket conversations
Comment-to-DM automation built in
Every channel in one inboxPartial
How it works

From first message to booked, in five steps.

STEP 01
Connect your channels
We link your WhatsApp Business and Instagram accounts through the official Meta APIs. Your number stays verified and safe.
STEP 02
Link calendar and data
Plug Donna into your booking system and customer database so she works off real-time availability, not guesses.
STEP 03
Design the conversation
Decide what Donna handles: bookings, FAQs, order status, follow-ups, and exactly when she pulls in a human.
STEP 04
Go live
Donna starts replying the second a message lands, in the customer's language, around the clock.
STEP 05
Watch the bookings
Track reply times, booking rates, and what customers actually ask. Tighten the flow every week.
Why it works

Three things, one agent.

Instant replies
No queue, no out-of-office. The customer asks, Donna answers in seconds, day or night.
Real-time booking
She checks your calendar, confirms the slot, and writes it in. The customer books without leaving the chat.
One inbox
WhatsApp and Instagram in one place, with a clean handoff to your team the moment a human is needed.
Who it's for

Two kinds of business. Same agent.

Service

Businesses that live on appointments

If a missed message is a missed booking, Donna is the difference between a full calendar and an empty one.

  • Clinics and dental practices
  • Salons, spas, and aesthetics
  • Real estate site visits
  • Restaurants and hospitality
  • Gyms, studios, and coaches
Sales

Teams that close in the DMs

For high-ticket offers where the deal starts with a conversation, Donna qualifies and books the call.

  • Agencies and consultants
  • Course and coaching businesses
  • D2C brands taking orders in chat
  • Event and travel bookings
  • Anyone running ads to a DM
Results

Real businesses. Real numbers.

★★★★★
98% automated.
CS cost down 80%.
"2,500 calls a month, 98% handled start to finish, four-minute average call. The team that used to drown in tickets now handles the 2% that actually need a person."
LM
Le Marquier
2,500 calls a month
★★★★★
Reader queries,
answered in seconds.
"Subscription and reader questions used to sit in a queue. Now they get a straight answer the moment they land, at any hour, without growing the support desk."
TOI
Times of India
Media
★★★★★
More cohort seats,
less manual chasing.
"Prospects ask about the next cohort at all hours. Donna qualifies them and books the call before the interest cools. The team wakes up to a full calendar."
GS
Growth School
Edtech
FAQ

The questions you're about to ask.

Which channels does Donna cover?

WhatsApp and Instagram DMs lead the way. Messenger, web chat, and SMS run on the same agent, so every conversation lands in one inbox.

Is this the official WhatsApp API?

Yes. Donna runs on the official WhatsApp Business Platform from Meta. Your number stays compliant, verified, and safe from bans. No grey-market automation.

Does Donna book straight into my calendar?

She checks real-time availability, confirms the slot in the chat, and writes it to your calendar in seconds. The customer never leaves the conversation.

What happens when a conversation gets complicated?

She hands off to a human with the full thread attached. Your team picks up exactly where she left off. Nobody starts from zero.

How fast can Donna go live?

14 days. We connect your channels, link your calendar and data, design the flow, run test conversations, then switch it on.

What languages does she speak?

English, Hindi, and major regional languages. She switches to match the customer mid-conversation.

Pricing

Start free. Scale when it pays.

Pick the tier that fits your volume. Most teams see it pay for itself in the first month.

Starter
For your own business
$27/month
Billed monthly · cancel anytime
Enough for about 20 chats
  • 50 free credits per month
  • WhatsApp and Web Chat only
  • 20k character instructions limit
  • 20 AI responses per chat
  • Incoming campaigns
  • Unlimited contacts
  • One-click optimize campaign
  • Voice note understanding
Start free trial
Pro
For serious sellers
$297/month
Billed monthly · cancel anytime
Enough for about 250 chats
  • 500 free credits per month
  • Custom channel support
  • 100k character instructions limit
  • Unlimited AI responses
  • Combined campaigns
  • Document understanding
  • Video understanding
  • Automatic follow-ups
  • Real-time web search
  • Custom functions
  • Webhooks and API access
  • Advanced mode
  • Everything in Growth
Start free trial

Stop losing the people who message you.

Book a 30-minute call. We'll map your booking flow, your channels, and your first 100 conversations, then have Donna live in 14 days.

Book a strategy call hello@voxdonna.com
Talk to me on WhatsApp