AI agents for manufacturers using SAP
The same calls. The same typing. Hand them over.
AI agents for manufacturing handle order and parts enquiries, read emailed purchase orders and answer questions from your SAP data, with sales order automation on the email side. Your team takes the exceptions.
Three focused agents. Start with the job that repeats most.
Choose the bottleneck
Customer service, order entry and reporting. Choose one workflow to pilot with your team. Kitchen appliance and furniture manufacturers run the same agents.
Order status, spare parts and warranty intake. Collect the details, answer from approved information and hand off exceptions with context.
Your team gets the case, with the details attached.Try manufacturing voice demosRead orders from email and PDFs. Match customer and material details, validate the lines and create SAP sales orders through an approved connection.
Mismatches go to a person before posting.Explore the order email agentAsk sales, finance and inventory questions in plain English. The copilot reads approved SAP exports and returns an answer with the source file.
Get the figure without another report request.Explore the reporting copilotTry the voice agents
Interactive English demos with sample scenarios. Open one, allow microphone access and speak. These demos are not connected to your SAP system.
Play a customer chasing a delivery. Try the order reference, status question and follow-up conversation.
Try the order-status agent Live voice · English · Microphone requiredBring a machine serial or part number. Hear how the agent gathers the details for a parts enquiry.
Try the spare-parts agent Live voice · English · Microphone requiredDescribe a fault and test the intake. Give the service team a useful starting point for the claim.
Try the warranty agent Live voice · English · Microphone requiredWorking with SAP
We scope the access path with your SAP team. Exports, live reads and order writes serve different jobs.
Use reporting files or a dated order dataset to test real questions. Make the source and refresh time clear so yesterday’s stock stays yesterday’s stock.
Start with the information you can share.Connect approved services when the workflow needs current order, stock or delivery data. Missing or unavailable records route to your team.
Current answers depend on current data.Enable order creation only for the agreed process. Validate the required fields and business rules, then hold exceptions for review.
Your team decides what the agent can change.Your first pilot
Bring a sample of the work that keeps coming back. We’ll map the data, the exceptions and the handoff before building.
Wire rope manufacturer Usha Martin scoped its pilot the same way, around after-hours complaint calls: read the engagement case study .
Scope your manufacturing pilotShare sample call reasons, purchase orders or reporting questions. Agree what success looks like: fewer manual touches, complete intake or traceable answers.
Check normal requests, missing data and exceptions. Agree who takes over and what the agent can read or write.
Compare the pilot with the current process. Review accuracy, handoffs and time spent before adding another workflow.
Scope before spend
Get a proposal for the workflow you choose, with the build, usage and integration costs set out before work starts.
Request a demoYour pilot proposal covers
The workflow, sample data and success criteria
System access, approvals and human handoffs
Build cost, ongoing usage and launch plan
Before you start
No. Start with the workflow that takes the most time: customer calls, email order entry or reporting. Each agent can run separately. Add another when the first has proved useful.
Reporting can start with approved SAP exports. A voice pilot can use a dated sample dataset to test the conversation. Current stock, delivery commitments and order creation need the relevant live connection and agreed permissions.
Yes, with an approved write connection. It reads the customer purchase order, checks customer, material, quantity and pricing information against your rules, then submits validated orders. Missing or conflicting details go to your team for review.
We assess the available exports, interfaces and permissions for your SAP environment before committing to the integration. The connection and scope depend on your version and configuration. Your SAP team approves access.
The agent collects the order, part or claim details and routes the issue to your team. Missing data should trigger a handoff, not an invented ship date. We test these cases and agree who owns each escalation before launch.
Yes, for the metrics mapped to your approved data. It returns the answer with its source file. Questions outside that data or metric catalog are flagged rather than answered from a guess. The product walkthrough covers the reports you want to use.
The voice demos here are in English. For your deployment, we agree and test the required languages, part numbers and manufacturing terms before launch. Language coverage depends on the chosen agent and voice.
We scope one workflow, its volume, the data it needs and the handoff process. Your proposal includes the build cost, ongoing usage costs, integration requirements and launch plan. Timing depends on sample data, approvals and system access.
Give your team the time back
The order-status call. The emailed PO. The report request. We’ll show you where an agent fits.
Request a demoA short qualification form first. A discovery call if there’s a fit.
Prefer email? hello@voxdonna.com