Talk to Finman Insurance Services — First Notice of Loss (Siya)

Siya runs the after-hours claims line for a general insurer, in English, Hindi, Marathi, Gujarati and Tamil — she follows whichever one the caller uses. She checks everyone is safe first, verifies the policy, captures the whole loss file — date, location, damage, third parties, FIR, drivable or towed — reads back a claim reference and sends the photo-upload link. Injury, legal notice or suspected fraud stops the checklist and goes straight to a human. She never says whether a claim is covered and never quotes a rupee.